Studio Policies & Etiquette

Forms of Payment

  • Visa, Mastercard, American Express, Discover, Cash or Check

Cancellation Policy

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

  • 24 hour advance notice is required in the event of cancellation, or you will be charged for the appointment. 
If you have a gift certificate you had intended to use to pay for your appointment and we do not get at least 24 hours notice of cancellation, the certificate will be voided and will not be honored for a future visit.
 If you have purchased a package/series and you fail to show up for the appointment or give a 24 hour notice, your visit will be deducted. ZenGate Healing Arts reserves the right to refuse future bookings as a result of multiple cancellations.
  • No-shows: Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged full amount for their “missed” appointment. This amount must be paid prior to your next scheduled appointment. ZenGate Healing Arts reserves the right to refuse future bookings as a result of multiple cancellations.
  • Late Arrivals: If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.ZenGate Healing Arts reserves the right to refuse future bookings as a result of multiple cancellations.

Pricing & Refunds

  • Pricing is subject to change without notice.
  • All packages, series and gift certificates are non-refundable.
  • Promotional Values Expire:
    *New Client 3-Pack is Valid for new clients only. May not be shared, transferred, combined or used with gift certificates purchases.* 
    6-Pack:  6 months from date of purchase.
    12-Pack:  1 year from date of purchase.
  • Face Paid Values Expire: 5 years from date of purchase for ALL series, packages & gift certificates.
  • All offers, discounts, special pricing and any other offers cannot be combined.

Safety and Conduct
The safety and comfort of both therapist and client are very important.  Either can terminate the session at any time if uncomfortable for any reason.

  • All services will be conducted in a professional and ethical manner at all times.
  • Massage, energy work, spa treatments are for wellness purposes only.
  • Any conduct of a sexual nature is strictly prohibited. Undergarments are required at all times.  Any illicit or sexually suggestive remarks or advances made to the therapist at any point will result in immediate termination of the session and removal from the premises. In this case you will be held liable for payment in full.
  • Intoxicant Policy:  Alcohol and drugs can significantly reduce the benefits of massage, and may even cause harm.  Therefore, if you come to a session under the influence, services may be refused and you will be charged for the session.